Refund & Cancellation Policy

1. Introduction / परिचय

This Refund & Cancellation Policy ("Policy") governs the refund and cancellation terms for कुरुकसारथी subscription services provided by Blemense Technologies. By subscribing to our services, you agree to the terms outlined in this policy.

कुरुकसारथी operates on a subscription-based Software-as-a-Service (SaaS) model, and this policy applies to all subscription plans, add-on services, and related billing matters.

2. Subscription Model / सब्सक्रिप्शन मॉडेल

2.1 Service Nature

2.2 Billing Cycle

Subscription fees are charged in advance for the selected billing period (monthly or annually). All fees are non-refundable except as specifically outlined in this policy.

3. Refund Conditions / रिफंड अटी

3.1 Eligible Refund Scenarios

3.2 Refund Timeframe

Refund requests must be submitted within 7 days of the initial payment or service activation, whichever is later. Requests submitted after this period will not be considered for refund.

3.3 Refund Processing

• Approved refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method used
• Processing fees, if any, may be deducted from the refund amount
• International transactions may take longer due to banking procedures

4. Non-Refundable Scenarios / रिफंड न करता येणारे प्रकरण

4.1 Usage-Based Services

Pay-per-use features, SMS credits, WhatsApp campaign credits, and other consumption-based services are non-refundable once purchased or consumed.

5. Cancellation Policy / रद्दीकरण धोरण

5.1 User-Initiated Cancellation

5.2 Service Continuation

Services will continue until the end of the current billing period. No partial refunds will be provided for unused time within the billing period.

5.3 Data Retention After Cancellation

• Account data will be retained for 30 days after cancellation
• Users can request data export during this period
• After 30 days, data will be permanently deleted
• Backup data may be retained for legal compliance purposes

6. Payment Methods / पेमेंट पद्धती

6.1 Accepted Payment Methods

6.2 Payment Security

All payments are processed through secure, PCI DSS compliant payment gateways. We do not store credit card information on our servers.

7. Billing Disputes / बिलिंग विवाद

7.1 Dispute Resolution Process

• Contact our billing support team within 30 days of the disputed charge
• Provide detailed information about the dispute
• We will investigate and respond within 5 business days
• If dispute is valid, appropriate adjustments will be made

7.2 Chargeback Policy

If you initiate a chargeback without first contacting us, your account may be suspended pending resolution. We encourage direct communication to resolve billing issues amicably.

8. Enterprise Customers / एंटरप्राइज ग्राहक

8.1 Custom Agreements

Enterprise customers with custom service agreements may have different refund and cancellation terms as specified in their individual contracts. This policy serves as the default for standard subscriptions.

8.2 Volume Discounts

Volume discounts and special pricing arrangements are subject to the terms agreed upon in the specific contract and may have different refund policies.

9. Force Majeure / अप्रतिबंधित परिस्थिती

Blemense Technologies shall not be liable for any delays or failures in service delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party service failures. In such cases, service credits may be provided instead of refunds.

10. Policy Updates / धोरण अद्यतने

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be communicated to users via email and platform notifications. Continued use of our services after policy updates constitutes acceptance of the modified terms.

11. Contact Information / संपर्क माहिती